I continue to be impressed by QLD Rail’s responsiveness to customer input.
Their Customer Advocate is Judith Lee. Judith met with the Ferny Grove Line Community Reference Group this evening and described her role. There was a lively discussion.
We are left with the impression that it would be much better if Translink wasn’t in the loop if there were rail customers and QLD Rail dealing directly with them.
The feedback email address is: customerfeedback@qr.com.au
You could also try ringing 3072 3987
The next meeting in a month’s time will be on timetables so if you have any issues about train timetables do let us know before then.
One member of the CRG is passionate about timetables and fares – reckons that our fares are very high by world standards and that we should have services every 15 minutes. At least during morning peak times.
The number of people using the train has dropped at least in measured figures but this may be because GoCards are keeping more accurate measurements of actual trips. It may be because of fare increases and lack of discount tickets.
The bad news is of course that fares will be going up again.
We keep bringing attention back to the need for better transport around the stations.